Bladder weakness is a sensitive topic to discuss in pharmacy – not just for customers, but for staff too. Research has found that many patients do not to seek advice for their issues with incontinence, with 45% admitting it causes them regular embarrassment and negatively affects their happiness. This results in many people suffering in silence or using inappropriate products to manage the condition.
Community pharmacy teams have a huge part to play in providing discreet advice and signposting products. At TENA, we believe that knowledge is the key to confidence, so the more pharmacists and their staff are educated, the more they’re able to assist their customers’ needs. That’s why we are committed to supporting pharmacy teams and provide a variety of training materials across all aspects of the category, from education about bladder weakness itself to category management.
Techniques for pharmacists adopt when advising customers:
Published: 25/06/2021
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